Living Loss Practice
Support in life changes, grief & wellbeing

Privacy Policy
Living Loss Practice
Your privacy matters to me. At Living Loss Practice, I handle personal information with care and confidentiality. This policy explains what information may be collected when you use my website or get in touch, why it is processed and how it is protected.


1. Data Controller
Responsibility for the processing of personal data through this website lies with:
Astrid Eskes
Living Loss Practice
Clemensstraße 71
80796 Munich, Germany
Email: astrid@livinglosspractice.com
2. Website Hosting and Technical Data
The website is hosted by:
STRATO GmbH
Otto-Ostrowski-Straße 7
10249 Berlin, Germany
Visiting the website may result in certain technical information being collected automatically in server log files. This can include your IP address, the date and time of your visit, the pages accessed, your browser and operating system.
These details are processed to operate the website reliably, maintain its security and identify or prevent technical problems and misuse.
The legal basis for this processing is Article 6(1)(f) GDPR, reflecting the legitimate interest in providing a secure and functioning website.
STRATO states that IP addresses recorded in security logs are stored for a maximum of seven days.
3. Contact Form and Email Communication
When you send me an enquiry through the contact form or by email, I process the information you choose to share. This may include your name, email address and the content of your message.
I use these details to answer your enquiry, communicate with you and, if relevant, arrange an initial consultation.
The applicable legal basis depends on the purpose of your enquiry:
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  • Article 6(1)(b) GDPR, where processing is necessary for steps prior to entering into a contract.
    • -
  • Article 6(1)(f) GDPR, where processing serves the legitimate interest of responding to enquiries.

There is no legal obligation to contact me through the website. However, I need sufficient contact information to respond to your message.
Your enquiry and any related correspondence are kept for the time necessary to address your request and follow-up communication, unless a longer retention period is required by law.
Because counselling can involve sensitive personal circumstances, please avoid including detailed medical information or other highly sensitive details in your initial message. If such information becomes relevant, we can discuss an appropriate way to share it.
4. Cookies
This website uses cookies and similar technologies to support its operation. Some may also be used to remember your cookie preferences.
Cookies that are technically necessary may be used without prior consent where the conditions of Section 25(2) of the German Telecommunications Digital Services Data Protection Act (TDDDG) are met.
Where optional cookies or external services require consent, they will only be enabled after you have agreed to their use. The relevant provisions are Section 25(1) TDDDG and Article 6(1)(a) GDPR.
If you have provided consent, you may withdraw it at any time using the available cookie settings.
Information about the specific cookies, their providers, purposes and storage periods will be provided in the website's cookie information.
5. Sharing and Protection of Personal Data
I treat personal information carefully and do not use enquiries for unrelated marketing activities.
Where necessary, technical service providers, including the website hosting provider, may process personal data to support website operations and communication.
Appropriate measures are taken to protect personal information against misuse, loss and unauthorised access.
6. Storage of Personal Data
Personal data is kept only for the period necessary to fulfil the purpose for which it was collected, unless applicable legal obligations require longer storage.
If you decide to become a client of Living Loss Practice, separate information about the processing and retention of counselling-related personal data may also be provided.
7. Your Rights
The General Data Protection Regulation (GDPR) gives you several rights concerning your personal information. Depending on the circumstances, you may:

  • Request access to your personal data.
  • Ask for inaccurate information to be corrected.
  • Request the deletion of personal data.
  • Request restrictions on how your data is processed.
  • Object to certain types of processing.
  • Request data portability.
  • Withdraw consent whenever processing is based on that consent.

You can contact me at astrid@livinglosspractice.com to exercise these rights.
You also have the right to submit a complaint to a competent data protection supervisory authority.
For private businesses established in Bavaria, this is:
Bayerisches Landesamt für Datenschutzaufsicht (BayLDA)
Promenade 18
91522 Ansbach, Germany
www.lda.bayern.de
8. Changes to This Privacy Policy
This Privacy Policy may be revised when changes to website functions, data processing activities or applicable legal requirements make an update necessary.